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Oracle Introduces AI-Powered Intelligent Bots to Help Enterprises Engage Customers and Employees

Oracle Press Releases - Mon, 2017-10-02 11:05
Press Release
Oracle Introduces AI-Powered Intelligent Bots to Help Enterprises Engage Customers and Employees Oracle Mobile Cloud Brings Open, Scalable and Intelligent Services to Web, Mobile Applications and Chatbots

Oracle OpenWorld, San Francisco, Calif.—Oct 2, 2017

Oracle today announced a major update of Oracle Mobile Cloud, featuring artificial intelligence (AI)-powered intelligent chatbot capabilities. Expanding Oracle Cloud Platform’s leading mobile portfolio, the new capabilities offer organizations a multi-channel platform, deep analytics that can link key stakeholder experiences across bots, mobile applications and web, as well as simplified bot development features. Using this powerful portfolio, enterprises can better engage with customers and employees across today’s most popular messaging platforms.

In the rapidly expanding mobile economy, businesses are looking for smart and personalized ways to engage with customers via mobile devices. With an estimated 5 billion mobile phones used worldwide, Oracle is helping enterprises meet growing customer demand by being able to seamlessly build, integrate, and secure reliable mobile services.

“As user behavior has dramatically shifted to mobile and messaging platforms, it is critical enterprises evolve to support stakeholders’ preferred channels,” said Amit Zavery, senior vice president, product development, Oracle Cloud Platform. “By using Oracle Mobile Cloud, businesses will be able to continue strengthening these relationships, even as users might be moving away from engaging on websites and traditional mobile applications to messaging channels.” 

Leveraging a powerful AI foundation comprised of machine learning, cognitive and knowledge services, dialog and context, and deep learning, the updated Oracle Mobile Cloud enables enterprises to build applications that can automate more engaging conversations at scale. For example, Oracle’s intelligent Bots use deep learning-based natural language understanding (NLU) to comprehend and determine intent of end-user conversations. It can then help companies process these conversations, integrate each with existing business application data, and automatically respond.

Oracle has also made it simple for enterprises to develop bots with the low-code Bot Builder tool. This feature provides one place to design and train NLU models, design conversational dialog flows, and set up channel and enterprise data integration. The builder allows developers to test and deploy bots using an available lifecycle management capability. In addition, the suite also introduces powerful customer experience analytics to offer deep insights into mobile and bot adoption, usage and performance to troubleshoot and personalize engagement with the end user.

Oracle’s intelligent bots can support many of today’s most popular interaction channels including messaging clients such as Facebook Messenger, Kik, Skype, Slack, and digital voice assistants such as Amazon Echo, Amazon Dot and GoogleHome. Additionally, Oracle’s intelligent bots provide native and JavaScript SDK to extend mobile and web-based applications with chat and voice capabilities via Apple Siri, GoogleVoice or Microsoft Cortana.

“Oracle Mobile Cloud has really helped us reach more customers and partners with greater efficiency,” said Ryan Klose, general manager, technology and innovations at National Pharmacies. “Our early access to the new intelligent bots capabilities is exciting as it has equipped us with a conversational channel that is more human (less business process) with our customers.”

“As an aviation aftermarket services leader, we continuously look for ways to make information easier to access and more available to the aviation industry,” said Kevin Larson, Chief Information Officer at AAR. “We consider Oracle intelligent bots a very promising new channel to interact with our employees and customers which will complement our Web and Mobile solutions in order to further empower our user community with the right information at the right time whether they are an airline or AAR executive, a buyer, an aircraft technician or a warehouse clerk.”

“With Oracle, we are actively developing a ‘channel agnostic’ technology architecture that allows us to build once and quickly apply the new capability across multiple channels,” said Michael Menendez, vice president, IT, BGE and Exelon Utilities. “Not only does this allow us to deliver solutions for emerging channels quickly, it also ensures that our customers have a consistent experience however they choose to interact with us.”

Additional features of the new Oracle Mobile Cloud Enterprise include:

  • Enterprise integration that allows customers to deliver real value to end users with access to back end data, user identity and transactional systems
  • Access to key insights allowing businesses to identify areas of friction, funnel traffic and analyze user paths
  • Bots-to-human hand-offs creating seamless side-routing to humans or external systems with context transfer, and back to bot abilities as needed
  • Completely integrated lifecycle management including development, testing, version control and integration with CI/CD
  • Continuous evolution offering customers the ability to rapidly improve services as well as access updated AI engine and microservices
  • Total flexibility for customers to select channels, dialog flow design, back end integration, model selection and business logic control
  • Through Oracle Cloud, a complete solution at lower cost that decreases complexity and offers access to a broad range of leading SaaS, PaaS and IaaS services

Recent industry analyst reports have recognized Oracle Mobile Cloud technology leadership, including its mobile application development, support and scalability. Following are some of these reports:

Contact Info
Jesse Caputo
Oracle
+1.650.506.5967
jesse.caputo@oracle.com
Kristin Reeves
Blanc & Otus
+1.415.856.5145
kristin.reeves@blancandotus.com
Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle OpenWorld

Oracle OpenWorld, the industry's most important business and technology conference for the past 20 years, hosts tens of thousands of in-person attendees as well as millions online. Dedicated to helping businesses leverage Cloud for their innovation and growth, the conference delivers deep insight into industry trends and breakthroughs driven by technology. Designed for attendees who want to connect, learn, explore and be inspired, Oracle OpenWorld offers more than 2,500 educational sessions led by more than 2,000 customers and partners sharing their experiences, first hand. With hundreds of demos and hands-on labs, plus exhibitions from more than 400 partners and customers from around the world, Oracle OpenWorld has become a showcase for leading cloud technologies, from Cloud Applications to Cloud Platform and Infrastructure. For more information; to register; or to watch Oracle OpenWorld keynotes, sessions, and more, visit www.oracle.com/openworld. Join the Oracle OpenWorld discussion on Twitter.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.

Statements in this article relating to Oracle’s future plans, expectations, beliefs, and intentions are “forward-looking statements” and are subject to material risks and uncertainties. Such statements are based on Oracle’s current expectations and assumptions, some of which are beyond Oracle’s control. All information in this article is current as of October 2, 2017 and Oracle undertakes no duty to update any statement in light of new information or future events.  

Talk to a Press Contact

Jesse Caputo

  • +1.650.506.5967

Kristin Reeves

  • +1.415.856.5145

Oracle and Chatbox Collaborate to Bring Instant Apps to AI-powered Oracle Intelligent Chatbots

Oracle Press Releases - Mon, 2017-10-02 11:04
Press Release
Oracle and Chatbox Collaborate to Bring Instant Apps to AI-powered Oracle Intelligent Chatbots Customers Can Now Create Powerful End-User Experiences and Easily Collect Data in Existing Chatbot Conversation Flows

Oracle OpenWorld, San Francisco, Calif.—Oct 2, 2017

Further expanding its new Oracle Intelligent Bots capabilities, Oracle today announced it has agreed to embed CHATBOX® Instant Apps in Oracle Mobile Cloud. With this new capability, Oracle Mobile Cloud will provide a richer, more-contextual user experience, which enables chatbots to switch seamlessly between unstructured conversation and personalized, structured data exchange.

Leveraging Chatbox technology, Oracle Mobile Cloud will now offer customers a chatbot that can deliver an interface that is appropriate to the interaction, such as an online form with pertinent information from the conversation. Supporting many of today’s most popular interaction channels, including Amazon Echo, Facebook Messenger, and GoogleHome, customers can have powerful, contextual conversations with end users through almost any platform.

For example, using Oracle Mobile Cloud with Chatbox, a consumer interacting with a bot to return a retail item would use a Chatbox Instant App. It would guide the person through a simple, personalized experience within the messaging platform to gather all relevant information—without the need for emails, downloads, or phone calls. The bot is able to collect accurate, meaningful data in a way most convenient for the customer.

“As enterprises look for ways to streamline business processes, intuitive tools designed around existing workflows are ideal ways to increase productivity and better utilize resources,” said Steve Miranda, executive vice president, Oracle Applications Product Development. “By integrating Chatbox technology into our new intelligent bots, businesses can further leverage their existing platforms to more comprehensively engage with customers and simplify processes—both for data collection and end-user actions.”

Featuring AI-powered intelligent chatbot capabilities, Oracle Mobile Cloud is helping enterprises build applications that can automate more engaging conversations at scale. The new capabilities offer organizations a multi-channel platform, deep analytics that link key stakeholder experiences across bots, mobile applications and web, as well as simplified bot development features. The addition of Chatbox Instant Apps to this powerful portfolio enables enterprises to rapidly and easily build personalized experiences to better engage with customers and employees across today’s most popular messaging platforms.

“We believe that Oracle’s Intelligent Bots, coupled with Chatbox Instant Apps, will provide companies with a significant competitive advantage in the messaging space,” said Phil Gordon, founder and CEO, Chatbox. “We are proud to work with a company like Oracle that continues to invest heavily in delivering exceptional, personalized customer experiences.”

Chatbox is a simple scalable solution for businesses to communicate with customers where they respond best—messaging. Chatbox Inc. is based in Seattle, Washington. For more information about Chatbox, please visit chatbox.com.

Contact Info
Jesse Caputo
Oracle
+1.650.506.5967
jesse.caputo@oracle.com
Kristin Reeves
Blanc & Otus
+1.415.856.5145
kristin.reeves@blancandotus.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle OpenWorld

Oracle OpenWorld, the industry's most important business and technology conference for the past 20 years, hosts tens of thousands of in-person attendees as well as millions online. Dedicated to helping businesses leverage Cloud for their innovation and growth, the conference delivers deep insight into industry trends and breakthroughs driven by technology. Designed for attendees who want to connect, learn, explore and be inspired, Oracle OpenWorld offers more than 2,500 educational sessions led by more than 2,000 customers and partners sharing their experiences, first hand. With hundreds of demos and hands-on labs, plus exhibitions from more than 400 partners and customers from around the world, Oracle OpenWorld has become a showcase for leading cloud technologies, from Cloud Applications to Cloud Platform and Infrastructure. For more information; to register; or to watch Oracle OpenWorld keynotes, sessions, and more, visit www.oracle.com/openworld. Join the Oracle OpenWorld discussion on Twitter.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.

Statements in this article relating to Oracle’s future plans, expectations, beliefs, and intentions are “forward-looking statements” and are subject to material risks and uncertainties. Such statements are based on Oracle’s current expectations and assumptions, some of which are beyond Oracle’s control. All information in this article is current as of October 2, 2017 and Oracle undertakes no duty to update any statement in light of new information or future events.  

Talk to a Press Contact

Jesse Caputo

  • +1.650.506.5967

Kristin Reeves

  • +1.415.856.5145

Oracle Broadens the Market-Leading Enterprise Resource Planning Cloud to Include Expanded Geographies, More Industries and Smarter Insights

Oracle Press Releases - Mon, 2017-10-02 11:03
Press Release
Oracle Broadens the Market-Leading Enterprise Resource Planning Cloud to Include Expanded Geographies, More Industries and Smarter Insights Most Complete ERP Cloud Solution Made Even Better with Innovative New Features, Significantly Enhanced User Experience, More Industry-depth and Further Country Localizations

Oracle OpenWorld, San Francisco, Calif.—Oct 2, 2017

Oracle today announced that Oracle Enterprise Resource Planning (ERP) Cloud, the cloud solution of choice for finance, procurement and project management professionals, has significantly extended the breadth and depth of the solution including the introduction of new artificial intelligence (AI)-based finance and procurement solutions.

With more than 4,500 customers in 85 countries, Oracle ERP Cloud is the complete, innovative and secure financial platform delivered seamlessly through the Oracle Cloud. Part of Oracle Cloud Applications Release 13, the latest additions to Oracle ERP Cloud include modern capabilities for Financials, Procurement, Project Portfolio Management (PPM) and Enterprise Performance Management (EPM), which enable organizations to optimize operations with adaptive intelligence and standardize business processes, while lowering cost and complexity.

Artificial Intelligence

Oracle has expanded its portfolio of artificial intelligence-based ERP applications, which enables finance and procurement experts to improve how they manage and collaborate with suppliers. New AI-powered capabilities optimize payment terms offered to suppliers and improve cash management. They also help to identify the right suppliers for specific business needs. New Adaptive Intelligent Apps for ERP, embedded within the Oracle ERP Cloud, deliver immediate impact and value for business professionals and improve business relationships with suppliers. For further details, see the Adaptive Intelligent Applications expansion announcement.

Financials

This is a family of applications designed for organizations of all sizes looking to thrive in the digital economy. It empowers modern finance experts with streamlined processes and continuous embedded insights for better control and increased productivity. New capabilities in each of the solutions include: 

  • Accounting Hub: This solution now offers a highly scalable, virtual sub-ledger for high-volume, external transaction systems. It allows for consistent, standardized financial and management accounting policies across disparate systems, enforced compliance and audits, and additional management reporting attributes to drive insights and drilldown. It easily connects industry-specific transaction systems and third-party ERP systems to a primary ERP system.
  • Revenue Management: This solution now accelerates the transition to the new accounting standards (IFRS16/ASC 842). It allows organizations to book revenue as performance obligations are satisfied and manage complex satisfaction schedules independent of billing schedules to help ensure liabilities and assets are valued at expected consideration.
  • Bill Management: This solution now reduces the cost of billing and collections, while improving customer service. It delivers self-service, customer-led bill management via an intuitive, mobile-enabled user experience. Managing bills with Oracle includes real-time account review, dispute processing, and online payments, all instantly reflected on the customer account.
  • Credit Management: This solution now monitors and evaluates the credit worthiness of customers and makes informed credit decisions. It allows for improved cash flow and increased billing efficiency via comprehensive credit profiles and policies, a streamlined credit review process, and flexible scoring models, which include third-party credit information integration.
  • Dynamic Discounting: This solution now uses real-time internal and external supplier data to evaluate suppliers and recommend the best dynamic discount candidates using machine learning. The system is fully integrated with cash flow modeling and advises to whom and when to offer dynamic discounts for the best return.

Procurement

This family of applications is designed to reduce costs and risks across the source-to-settle process. New enhancements include improved supplier management, sourcing and purchasing via streamlined processes, electronic signature integration and innovative sourcing programs.

  • Self-service procurement: The user experience of this solution has been completely redesigned to match modern consumer shopping experiences.
  • Mobile Self Service Procurement: This cloud solution now provides policy compliant spending by an increasingly mobile workforce to boost an organization’s efficiency and savings.

Project Portfolio Management

This family of applications delivers new and enhanced capabilities to make staffing easier and less time-consuming for project managers, advanced grants management across multiple fund sources for Higher Education and Public Sector verticals, and streamlined project creation.

  • Project and Resource Management: This solution has been enhanced with a new intuitive mobile task management. It includes lifecycle gates and approvals and resource management optimizations to maintain multiple resource schedules and mass resource assignments. These enhancements drive project management efficiency and collaboration whether at a desk or in the field.
  • Grants Multi-Funding: This solution now supports complex, multi-funded projects, allowing for multiple awards/funding sources, control over project costs by funding source, and support for internal or external funding sources.

Enterprise Performance Management  

The latest additions to this family of applications include new offerings for tax reporting, and profitability and cost management, as well as new strategic modeling and disclosure management capabilities.

  • Tax Reporting: This solution now streamlines tax data collection and analysis for direct tax reporting. It also enables global organizations to manage complex tax provisions, as well as the OECD’s new country-by-country reporting (CbCR) requirements through automation.
  • Profitability and Cost Management: This solution now enables business users to take ownership of allocation-based business processes such as customer/product profitability, management allocations, and shared services costing.

“Oracle ERP Cloud is the only enterprise-grade solution on the market with the breadth, depth, security, scalability and cutting-edge innovations to meet customers’ business needs,” said Rondy Ng, senior vice president, Oracle Applications Development. “Our focus on innovation, investments in industry specific capabilities, and strength in flexible and modular adoption methods, helps our customers across size, industry and geography to grow, transform and compete.”

Contact Info
Simon Jones
Oracle
+1.415.856.5155
sjones@blancandotus.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle OpenWorld

Oracle OpenWorld, the industry's most important business and technology conference for the past 20 years, hosts tens of thousands of in-person attendees as well as millions online. Dedicated to helping businesses leverage Cloud for their innovation and growth, the conference delivers deep insight into industry trends and breakthroughs driven by technology. Designed for attendees who want to connect, learn, explore and be inspired, Oracle OpenWorld offers more than 2,500 educational sessions led by more than 2,000 customers and partners sharing their experiences, first hand. With hundreds of demos and hands-on labs, plus exhibitions from more than 400 partners and customers from around the world, Oracle OpenWorld has become a showcase for leading cloud technologies, from Cloud Applications to Cloud Platform and Infrastructure. For more information; to register; or to watch Oracle OpenWorld keynotes, sessions, and more, visit www.oracle.com/openworld. Join the Oracle OpenWorld discussion on Twitter.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.

Statements in this article relating to Oracle’s future plans, expectations, beliefs, and intentions are “forward-looking statements” and are subject to material risks and uncertainties. Such statements are based on Oracle’s current expectations and assumptions, some of which are beyond Oracle’s control. All information in this article is current as of October 2, 2017 and Oracle undertakes no duty to update any statement in light of new information or future events.  

Talk to a Press Contact

Simon Jones

  • +1.415.856.5155

Oracle Makes HR Technology More Powerful, Smart and Easy to Use

Oracle Press Releases - Mon, 2017-10-02 11:02
Press Release
Oracle Makes HR Technology More Powerful, Smart and Easy to Use New Applications and User Experience Enhancements Extend Oracle Human Capital Management (HCM) Cloud

Oracle OpenWorld, San Francisco, Calif.—Oct 2, 2017

Example of new UX enhancements for Oracle HCM Cloud.

Oracle today announced new additions to the Oracle Human Capital Management (HCM) Cloud portfolio. Part of Oracle Cloud Applications Release 13, the latest release of Oracle HCM Cloud introduces three new applications, major user experience enhancements, and extensions to existing HR modules. New innovations include powerful artificial intelligence (AI)-based recruiting features, as well as new health and safety and governance and risk capabilities. 

To successfully manage and retain the best talent, organizations need access to the right technology to optimize the employee experience and anticipate and respond to changing workforce needs. The latest release of Oracle HCM Cloud empowers HR professionals to meet this challenge by combining all major HR functions on one platform to enable collaboration, optimize talent management, provide complete workforce insights, increase operational efficiency, and make it easy for everyone to connect on any device.

“The latest additions to Oracle HCM Cloud incorporate simple but powerful features that enable organizations to leverage the latest innovations to anticipate and plan for the future,” said Chris Leone, senior vice president, Oracle Applications Development. “By combining innovations in artificial intelligence (AI) and user experience with major enhancements to core HR modules, we are able to help HR leaders drive digital transformation and positive business outcomes.”

Oracle HCM Cloud has been at the forefront of AI technologies with earlier investments in predictive analytics and machine learning, which are already used to power recommendations used in Career Development and Oracle Learning Cloud. In this latest release, Oracle is extending the power of AI to inform recruitment efforts in the following ways:

  • Candidates can access helpful chatbots to discover more information about positions of interest and the company’s recruiting process, helping increase candidate engagement and conversion.
  • Algorithmic insights help users make better decisions throughout the application, from highlighting best-fit candidates to hiring managers, suggesting other possible career opportunities for candidates, and predicting candidate offer acceptance to recruiters. Oracle AI leverages company talent data, as well as candidate information, to guide the process and improve the likelihood of success.
 

With the latest release of Oracle HCM Cloud, Oracle is making the industry’s broadest cloud-based human capital management suite more powerful and easy to use. New products included in the latest release of Oracle HCM Cloud are:

  • Oracle Recruiting Cloud: A new recruiting solution built natively on Oracle HCM Cloud, Oracle Recruiting Cloud provides more robust sourcing and comprehensive recruiting capabilities. Recruiting organizations will be able to drive proactive campaigns and identify future pipelines of talent ahead of demand. Internal employee candidates will be able to benefit from increased access to internal opportunities and potential career paths available in a company to see how they fit with existing skills, career preferences and new learning opportunities available to increase their likelihood of success at a company. External job candidates can access helpful chatbots to discover more information about positions of interest and the company’s recruiting process to help increase candidate engagement and conversion. Human resources information technology (HRIT) organizations will benefit from the streamlined administration and ongoing maintenance that comes with everything being on a common platform, helping to eliminate challenges of account management, single sign-on, data integrations and reporting. All users will benefit from new algorithmic data surfacing and chatbots that help improve recommendations and overall decision support.
  • Workforce Health and Safety Incident Management: Provides organizations with a quick and easy-to-use solution to manage accidents or unsafe conditions in order to best align with organizational safety goals. Features include incident management, capturing critical event information with tailored data based on the type of incident reported, ability to track actions to remediate the root cause of the safety issue, safety dashboards, and reporting support to help ensure proper action is taken and is compliant with Occupational Safety and Health Administration (OSHA) U.S. standards. Ideal for workplaces that involve heavy manual labor where health and safety risks are a key concern such as manufacturing and supply chain, construction and engineering or automotive.
  • Governance, Risk, and Compliance: Helps organizations identify, remediate, monitor, and manage risk by streamlining governance and compliance initiatives. It deters employees from exploiting the system through clearer segregation of duties and more security features to prevent potential fraudulent activities.
 

In addition to the new applications, Oracle has also introduced major user experience enhancements and significant additions to existing Oracle HCM Cloud modules. The new user experience puts the needs and experiences of users at the center of the design in a way that’s consistent, simple, and intuitive. The new design delivers a warm and approachable HR tool that people can use—it’s fast, familiar, and easy—mirroring platforms they are accustomed to using everyday as consumers, but now appearing in enterprise applications. It provides a common experience across all devices, including mobile, so business information can be accessed at all times; meanwhile, the instinctive user experience enables seamless and simple interactions with artificial intelligence built in to provide users with customized recommendations so they only see data that is adapted for them, such as role, location, and business. Users can complete self-service transactions and inquiries to help maintain data accuracy in the system to increase user participation and engagement. The new contemporary look and feel also enables organizations to more easily make customizations to best match their brand, corporate culture, and other enterprise software—from logos to color schemes.

Additions to existing Oracle HCM Cloud modules include:

  • My Volunteering: Enables employees to identify volunteer projects their organization supports and quickly enroll.
  • Knowledge Management: A new addition to Oracle HR Help Desk Cloud provides simple and convenient ways for people to get access to large amounts of information stored in the enterprise.
  • Anytime Feedback: Increases employee communication by providing quick feedback on any employee at any time. Users can provide recognition or send real-time feedback to help better inform performance management, talent reviews, and succession management.
 

For additional information about Oracle HCM Cloud, follow @OracleHCM on Twitter or Facebook, or read the Modern HR in the Cloud blog.

Contact Info
Jennifer Yamamoto
Oracle
+1.916.761.9555
jennifer.yamamoto@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle OpenWorld

Oracle OpenWorld, the industry's most important business and technology conference for the past 20 years, hosts tens of thousands of in-person attendees as well as millions online. Dedicated to helping businesses leverage Cloud for their innovation and growth, the conference delivers deep insight into industry trends and breakthroughs driven by technology. Designed for attendees who want to connect, learn, explore and be inspired, Oracle OpenWorld offers more than 2,500 educational sessions led by more than 2,000 customers and partners sharing their experiences, first hand. With hundreds of demos and hands-on labs, plus exhibitions from more than 400 partners and customers from around the world, Oracle OpenWorld has become a showcase for leading cloud technologies, from Cloud Applications to Cloud Platform and Infrastructure. For more information; to register; or to watch Oracle OpenWorld keynotes, sessions, and more, visit www.oracle.com/openworld. Join the Oracle OpenWorld discussion on Twitter.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.

Statements in this article relating to Oracle’s future plans, expectations, beliefs, and intentions are “forward-looking statements” and are subject to material risks and uncertainties. Such statements are based on Oracle’s current expectations and assumptions, some of which are beyond Oracle’s control. All information in this article is current as of October 2, 2017 and Oracle undertakes no duty to update any statement in light of new information or future events.  

Talk to a Press Contact

Jennifer Yamamoto

  • +1.916.761.9555

Oracle CX Cloud Suite Empowers Businesses to Meet Skyrocketing Customer Expectations

Oracle Press Releases - Mon, 2017-10-02 11:01
Press Release
Oracle CX Cloud Suite Empowers Businesses to Meet Skyrocketing Customer Expectations Innovations Across Commerce, Marketing, Sales and Service Enable a Smarter Approach to Customer Experience Management

Oracle OpenWorld, San Francisco, Calif.—Oct 2, 2017

Oracle has extended the Oracle Customer Experience (CX) Cloud Suite with a series of new innovations that connect data, experiences and insights. The latest enhancements include innovative artificial intelligence capabilities for commerce, marketing, sales, and service professionals. To further empower customer experience professionals, the latest release also includes innovations in commerce, customer service, and behavioral data, as well as an intuitive new user experience. 

Customer expectations are skyrocketing and forcing a rethink of traditional approaches to commerce, customer service, marketing, and sales. To help customer experience professionals meet these expectations and successfully drive digital business transformation initiatives, Oracle CX Cloud Suite reduces IT complexity, provides innovative customer experiences, and delivers tangible business results. The latest enhancements include innovations within the commerce, marketing, sales, and service applications that make up the Oracle CX Cloud Suite.

Artificial Intelligence Innovations

To empower commerce, marketing, sales, and service professionals to deliver smarter experiences across the customer lifecycle, Oracle has expanded its portfolio of artificial intelligence-based customer experience apps. New AI-powered capabilities improve search capabilities within the Oracle CX Cloud Suite commerce platform, optimize marketing campaign execution, shorten sales cycles and streamline customer service processes. For example, in the quoting process, AI-driven graphical price optimization provides sales professionals with guidance to provide select discretionary discounts as appropriate. New Adaptive Intelligent Apps for CX, embedded within the Oracle CX Cloud Suite, deliver immediate impact and value for business professionals. For further details, see Adaptive Intelligent Apps expansion announcement.

B2B and B2C Commerce Innovations

New capabilities within Oracle CX Cloud Suite deliver the industry’s only enterprise grade B2B and B2C commerce platform. This extensible commerce platform delivers complete business flows for consumer shoppers and business buyers, enabling B2B and B2C online businesses—from a single user interface—to utilize industry-leading B2C functionality and experience, while also serving the complexity of B2B business models. For example, B2B and B2C commerce professionals can leverage the innovative platform to operate multiple sites from a unified UI. Native personalization capabilities further enhance and optimize the site experience for consumers and business buyers with targeted content and promotions by audience and A/B test for best performance.

Customer Service Innovations

New Internet of Things (IoT) capabilities enable proactive customer service and incident management by leveraging data produced by IoT-enabled smart consumer devices to capture and analyze real-time insights about the way customers interact with products and services. At the same time, enhanced knowledge management capabilities provide the context customer service professionals need to deliver consistent experiences across all service channels. In addition, new enterprise visual search capabilities further enhance the customer experience by enabling customers to discover what they are looking for without having to learn or find business-specific product names, make/model, category groupings, etc.

Behavioral Data Innovations

Next-generation data analytics capabilities make it possible for customer experience professionals to immediately understand and adapt to signals that individual customers are sending with their behaviors. The new streaming behavioral-data platform collects, connects, analyzes, and distributes behavioral data in real time to provide a complete and unified picture of how customers interact with a brand. This allows customer experience professionals to move beyond sampling techniques and benefit from a new 1-to-moment level of customer intent across any digital channel, which can be implemented in real time and at massive scale. 

User Experience Innovations

A major refresh of the CX Cloud Suite user experience empowers customer experience professionals to quickly, easily, and securely access business information on any device, while remaining on one comprehensive and unified platform. The new user experience provides a contemporary look and feel and enables organizations to more easily make customizations to best match their brand, corporate culture, and other enterprise software—from logos to color schemes.

“Expectations are skyrocketing and to be successful in this new digital reality, organizations need to connect data, experience, and insights in order to rethink traditional approaches to customer experience management,” said Rondy Ng, senior vice president, Application Development, Oracle. “By taking an innovation-driven approach to software development, Oracle is uniquely placed to deliver the connected intelligence business professionals need to manage business transformation, while delivering tangible business results. The latest innovations within the Oracle CX Cloud Suite span our entire platform and empower organizations of all sizes to reduce IT complexity and deliver innovative customer experiences.”

Part of Oracle Applications Cloud, Oracle CX Cloud Suite empowers organizations to take a smarter approach to customer experience management and business transformation initiatives. By providing a trusted business platform that connects data, experiences, and intelligence, Oracle CX Cloud Suite helps customers reduce IT complexity, deliver innovative customer experiences, and achieve predictable and tangible business results. The Oracle CX Cloud Suite includes Oracle Marketing Cloud, Oracle Sales Cloud, Oracle CPQ Cloud, Oracle Commerce Cloud, Oracle Service Cloud, and Oracle Social Cloud.

Contact Info
Simon Jones
Oracle
+1.415.856.5155
sjones@blancandotus.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle OpenWorld

Oracle OpenWorld, the industry's most important business and technology conference for the past 20 years, hosts tens of thousands of in-person attendees as well as millions online. Dedicated to helping businesses leverage Cloud for their innovation and growth, the conference delivers deep insight into industry trends and breakthroughs driven by technology. Designed for attendees who want to connect, learn, explore and be inspired, Oracle OpenWorld offers more than 2,500 educational sessions led by more than 2,000 customers and partners sharing their experiences, first hand. With hundreds of demos and hands-on labs, plus exhibitions from more than 400 partners and customers from around the world, Oracle OpenWorld has become a showcase for leading cloud technologies, from Cloud Applications to Cloud Platform and Infrastructure. For more information; to register; or to watch Oracle OpenWorld keynotes, sessions, and more, visit www.oracle.com/openworld. Join the Oracle OpenWorld discussion on Twitter.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.

Statements in this article relating to Oracle’s future plans, expectations, beliefs, and intentions are “forward-looking statements” and are subject to material risks and uncertainties. Such statements are based on Oracle’s current expectations and assumptions, some of which are beyond Oracle’s control. All information in this article is current as of October 2, 2017 and Oracle undertakes no duty to update any statement in light of new information or future events.  

Talk to a Press Contact

Simon Jones

  • +1.415.856.5155

Oracle Launches Industry’s First Digital Data Offering for Channel Marketers

Oracle Press Releases - Mon, 2017-10-02 11:00
Press Release
Oracle Launches Industry’s First Digital Data Offering for Channel Marketers New Oracle Data Cloud Solution Empowers Channel Marketers to Achieve Their Business Goals by Reaching Their Audiences in a Natively Digital and Data-driven Way

Oracle OpenWorld, San Francisco, Calif.—Oct 2, 2017

Oracle today announced the launch of the first digital data offering designed to help B2B channel marketers connect with indirect sellers, value-added resellers, and distributors. The new Oracle Data Cloud digital channel solution enables tech companies and other channel marketers to personalize their communications about programs, investments, and incentives for thousands of channel partners, increasing partner engagement and effectiveness.

“To date, channel marketing has been underserved by the digital marketing industry,” said Niraj Deo, vice president of products, Oracle Data Cloud. “Despite their analog success, channel marketers have lacked the data they need to efficiently reach potential partners and resellers at scale in the digital medium. Through this solution, Oracle Data Cloud gives channel marketers robust data-driven capabilities to achieve their marketing goals. It also enables a modern programmatic data sharing capability, so channel marketers can make the most of partner incentives and investments.”

While channel marketers make significant investments in channel incentives and other marketing strategies, very little of that investment has been data driven and digital. The new Oracle Data Cloud channel marketing solution enables efficient and automated data sharing with large numbers of channel partners, thus improving downstream critical workflows, such as re-targeting and pipeline acceleration.

“Channel programs by definition will be distributed, regional and will involve thousands of channel partners,” said Jennifer Schulze, senior director, Product Marketing, GE Digital. “Most manufacturers might not have tailored data-driven marketing programs to address channel programs in an effective and efficient manner. Being able to reach partners digitally, in a targeted way, brings significant agility and efficiency to a manufacturer’s channel programs. Additionally, by being data driven, a manufacturer can now share data programmatically with and across partners, while remaining compliant and using modern marketing solutions for their channel led businesses.”

As part of its new digital channel solution, Oracle Data Cloud announced a partnership with Zyme, a leader in channel data management, to integrate its exclusive directory of global channel partners, resellers, and dealers. The Zyme directory is enriched with proprietary research that provides a strong data-driven foundation for cChannel mMarketing leaders to execute digital channel marketing programs. 

“Zyme’s comprehensive and exclusive Channel Data Management and analytics capabilities now have a very large application in the form of Digital Marketing,” said Chandran Sankaran, CEO of Zyme. “We are very excited to work with Oracle Data Cloud to bring these unique data-driven solutions to customers. By leveraging Zyme’s leading channel solutions, our customers will be able to unlock efficiencies in otherwise disconnected workflows and enable data sharing using modern online marketing techniques.”

Among the planned capabilities of Oracle Data Cloud’s digital channel solution:

  • Leverages the scale and depth of the industry’s largest B2B and B2C audience data marketplace
  • Enables Account Based Marketing in both digital programmatic and social activation channels
  • Offers coverage across 25,000 large tier-one channel companies through Oracle’s account-based marketing (ABM) solution, with future coverage expected to expand to more than one million channel companies worldwide
  • Allows channel marketers to reach distributors by name, identify channel-specific media consumers, and build custom lists of specific-channel companies using channel-specific pre-built and custom audience capabilities
  • Provides more than 700 B2B data categories, supported by thousands of B2C categories, to enable comprehensive channel marketing across B2B, B2B2B, and B2B2C.

“Sixty-five percent of B2B organizations include indirect channels and partners in their go-to-market strategy, yet the digital and account-based marketing strategies of those organizations often do not account for this reality,” said Maria Chien, service director of Channel Marketing Strategies at SiriusDecisions. “Effective partner communications require a continuous, conscious effort to increase partner engagement through thoughtful timing, delivery, and messaging. Suppliers should add a method of segmentation to their programs that allows them to identify and concentrate their resources, money, time and effort on marketing both to and through partners with the potential to grow revenue and value"

Made possible by its data marketplace and platform capabilities, the Oracle Data Cloud digital channel solution gives leading technology, insurance, food manufacturing, and travel companies the account-based marketing (ABM) data they need to reach thousands of potential partners, resellers, and distributors.

Contact Info
Simon Jones
PR for Oracle
+1.415.856.5155
sjones@blancandotus.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle OpenWorld

Oracle OpenWorld, the industry's most important business and technology conference for the past 20 years, hosts tens of thousands of in-person attendees as well as millions online. Dedicated to helping businesses leverage Cloud for their innovation and growth, the conference delivers deep insight into industry trends and breakthroughs driven by technology. Designed for attendees who want to connect, learn, explore and be inspired, Oracle OpenWorld offers more than 2,500 educational sessions led by more than 2,000 customers and partners sharing their experiences, first hand. With hundreds of demos and hands-on labs, plus exhibitions from more than 400 partners and customers from around the world, Oracle OpenWorld has become a showcase for leading cloud technologies, from Cloud Applications to Cloud Platform and Infrastructure. For more information; to register; or to watch Oracle OpenWorld keynotes, sessions, and more, visit www.oracle.com/openworld. Join the Oracle OpenWorld discussion on Twitter.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle Corporation.

Statements in this article relating to Oracle’s future plans, expectations, beliefs, and intentions are “forward-looking statements” and are subject to material risks and uncertainties. Such statements are based on Oracle’s current expectations and assumptions, some of which are beyond Oracle’s control. All information in this article is current as of October 2, 2017 and Oracle undertakes no duty to update any statement in light of new information or future events. 

Talk to a Press Contact

Simon Jones

  • +1.415.856.5155

Moleskine Grows Global Digital Footprint with Oracle Customer Experience Cloud Suite

Oracle Press Releases - Mon, 2017-10-02 10:03
Press Release
Moleskine Grows Global Digital Footprint with Oracle Customer Experience Cloud Suite With a Brand New Website, Moleskine Unifies Online Customer Experiences Globally

Oracle OpenWorld, San Francisco, Calif.—Oct 2, 2017

Moleskine has deployed Oracle Commerce Cloud, part of the Oracle Customer Experience (CX) Cloud Suite, in 35 countries, 10 languages and 15 local currencies. Oracle CX Cloud Suite enables Moleskine to deliver increasingly consistent customer experiences and supports the brand in carrying through integrated online campaigns across the globe.

We embarked on a transformation with Oracle to unify and offer the best possible customer experience. People’s behavior is evolving very rapidly and as premium brand, one of our most important objectives is providing a seamless and engaging customer experience. Of course we evaluated different platforms, but our final decision went in favor of Oracle as we were also guided by the opportunity to access a suite of cloud solutions that will allow us to optimize our digital transformation in the customer experience” said Arrigo Berni, Chairman of the Board Moleskine srl.

Moleskine offers a range of over 750 products that are available in over 90 countries through 23,000 points of sale: from paper notebooks to state-of-the-art digital notebooks, from bags to travelling accessories, books to device holders and more. With Oracle CX Cloud Suite, Moleskine will be able to shift its e-commerce from a local and independent approach to a unified global site.

Our sustainable growth trajectory relies on our relentless focus on delivering new, innovative concepts, experiences and products to our loyal customers. As net revenues in e-commerce continue to grow, Moleskine saw an opportunity to establish better operating platforms with global reach and scale that allows us to execute a more integrated marketing plan to support product launches,” said Gaia Franceschini, Head of Digital, Moleskine srl.

Moleskine rolled out its first website in May 2017 in Hong Kong using Oracle Commerce Cloud. Oracle partnered with Eurostep, the Ecommerce and Digital provider, which implemented the site within eight weeks and then quickly went on to expand their e-commerce footprint to over 35 countries in 10 languages with 15 different local currencies in a mere seven months. With Oracle Commerce Cloud, Moleskine will be able to leverage a configurable, customizable storefront to enable its globally distributed team to work with modern business tools, localized content and currency support.

In addition to Oracle Commerce Cloud, Moleskine will also leverage Oracle Marketing Cloud to support omni-channel customer journeys.

Oracle CX Cloud Suite has provided the brand’s e-commerce, digital, marketing and sales operations teams with a global platform to showcase new products, underline brand identity and always be on the same page as the loyal Moleskine community.

“In today’s dynamic retail environment, brands need to be able to deliver seamless, personalized and immediate experiences across all devices and touch points,” said Rondy Ng, Senior Vice President, Applications Development, Oracle. “Moleskine has built an incredibly powerful brand and we are pleased to be able to help the Moleskine team build on that success in order to drive innovation and business transformation on a global scale.”

Contact Info
Matt Torres
Oracle
+1.415.595.1584
matt.torres@oracle.com
About CX Cloud Suite

Part of Oracle Applications Cloud, Oracle CX Cloud Suite empowers organizations to take a smarter approach to customer experience management and business transformation initiatives. By providing a trusted business platform that connects data, experiences and outcomes, Oracle CX Cloud Suite helps customers reduce IT complexity, deliver innovative customer experiences and achieve predictable and tangible business results. The Oracle CX Cloud Suite includes Oracle Marketing Cloud, Oracle Sales Cloud, Oracle CPQ Cloud, Oracle Commerce Cloud, Oracle Service Cloud and Oracle Social Cloud.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle OpenWorld

Oracle OpenWorld, the industry’s most important business and technology conference for the past 20 years, hosts tens of thousands of in-person attendees as well as millions online. Dedicated to helping businesses leverage Cloud for their innovation and growth, the conference delivers deep insight into industry trends and breakthroughs driven by technology. Designed for attendees who want to connect, learn, explore and be inspired, Oracle OpenWorld offers more than 2,500 educational sessions led by more than 2,000 customers and partners sharing their experiences, first hand. With hundreds of demos and hands-on labs, plus exhibitions from more than 400 partners and customers from around the world, Oracle OpenWorld has become a showcase for leading cloud technologies, from Cloud Applications to Cloud Platform and Infrastructure. For more information; to register; or to watch Oracle OpenWorld keynotes, sessions, and more, visit www.oracle.com/openworld. Join the Oracle OpenWorld discussion on Twitter.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.

Statements in this article relating to Oracle’s future plans, expectations, beliefs, and intentions are “forward-looking statements” and are subject to material risks and uncertainties. Such statements are based on Oracle’s current expectations and assumptions, some of which are beyond Oracle’s control. All information in this article is current as of October 2, 2017 and Oracle undertakes no duty to update any statement in light of new information or future events.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. 

Talk to a Press Contact

Matt Torres

  • +1.415.595.1584

Gap Inc. Deploys Oracle Retail Cloud Services to Drive Retail Operations in Six Months

Oracle Press Releases - Mon, 2017-10-02 10:02
Press Release
Gap Inc. Deploys Oracle Retail Cloud Services to Drive Retail Operations in Six Months Leading Global Retailer Empowers INTERMIX Brand with Technology

Oracle OpenWorld, San Francisco, Calif.—Oct 2, 2017

Today, Oracle announced that Gap Inc. has deployed Oracle Retail Merchandising Foundation Cloud Service, Oracle Retail Merchandising Insights Cloud Service, Oracle Retail Integration Cloud Service and Oracle Retail Store Inventory Management running on the Oracle Cloud to drive end-to-end operational efficiencies and empower the business teams of the INTERMIX brand. Gap Inc. is a leading global retailer offering clothing, accessories, and personal care products for men, women, and children under the Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Weddington Way brands.

As a long-standing customer of Oracle, Gap Inc. sought to build on its experience and maintain a consistent merchandising platform to simplify operations, allowing INTERMIX to take advantage of the dynamic, state-of-the-art functionality and technology offered in the Oracle Retail Cloud Service. Oracle Retail Merchandising Foundation Cloud Service with Oracle Retail Integration Cloud Service empowers merchants to synchronize end-to-end merchandising operations from buying to inventory valuation—driving to a single version of the truth. Daily tasks such as purchase order approval and sales auditing are efficient and effective with exception-based dashboard notifications and alerts.

Through its modern analytics interface and exception-based reporting, Oracle Retail Merchandising Insights Cloud Service leverages the value of the merchandising data and identifies actionable opportunities across product, price, promotion and placement.

“This investment marks the first step on a journey to adopting cloud technology across our global operations. We chose Oracle Retail Cloud Services to synchronize our global initiatives and deliver state of the art functionality to INTERMIX,” said Paul Chapman, Chief Information Officer, Gap Inc. “The INTERMIX team is inspired by the potential of the solutions. They look forward to new capabilities and insights delivered by the Oracle Retail solutions.”

“Over the last six months, my team worked closely with the Oracle Retail Development, Solution Management and Consulting teams to deploy the solution from strategic planning to go-live.

Throughout the whole process the teams functioned in tight partnership and tackled any challenges that arose. The excellent work for INTERMIX has given us the confidence to continue our journey to the cloud with Oracle,” said Chapman. 

INTERMIX curates the most sought-after styles from a compelling and edited mix of both established and emerging designers. INTERMIX delivers a highly-personalized shopping experience across its 40 stores in North America, and each boutique’s assortment of merchandise is hand-selected to reflect the nuances of its neighborhood. Complimentary personal stylists are on hand to work one-on-one with clients to create looks that perfectly serve their lifestyle needs.

“We are thrilled to announce the adoption of Oracle Retail Cloud Services by Gap Inc. Gap Inc. is a long standing and valued partner of Oracle Retail,” said Ray Carlin, Senior Vice President and General Manager, Oracle Retail. “Oracle Retail Cloud services are decreasing implementation times for brands of all sizes and we look forward to seeing what Gap Inc. can accomplish with their new cloud perspective of inventory.”

Contact Info
Matt Torres
Oracle
+1.415.595.1584
matt.torres@oracle.com
About Oracle Retail

Oracle provides retailers with a complete, open, and integrated suite of best-of-breed business applications, cloud services, and hardware that are engineered to work together and empower commerce. Leading fashion, grocery, and specialty retailers use Oracle solutions to anticipate market changes, simplify operations and inspire authentic brand interactions. For more information, visit our website at www.oracle.com/retail.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle OpenWorld

Oracle OpenWorld, the industry's most important business and technology conference for the past 20 years, hosts tens of thousands of in-person attendees as well as millions online. Dedicated to helping businesses leverage Cloud for their innovation and growth, the conference delivers deep insight into industry trends and breakthroughs driven by technology. Designed for attendees who want to connect, learn, explore and be inspired, Oracle OpenWorld offers more than 2,500 educational sessions led by more than 2,000 customers and partners sharing their experiences, first hand. With hundreds of demos and hands-on labs, plus exhibitions from more than 400 partners and customers from around the world, Oracle OpenWorld has become a showcase for leading cloud technologies, from Cloud Applications to Cloud Platform and Infrastructure. For more information; to register; or to watch Oracle OpenWorld keynotes, sessions, and more, visit www.oracle.com/openworld. Join the Oracle OpenWorld discussion on Twitter.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.

Statements in this article relating to Oracle’s future plans, expectations, beliefs, and intentions are “forward-looking statements” and are subject to material risks and uncertainties. Such statements are based on Oracle’s current expectations and assumptions, some of which are beyond Oracle’s control. All information in this article is current as of October 2, 2017 and Oracle undertakes no duty to update any statement in light of new information or future events.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. 

Talk to a Press Contact

Matt Torres

  • +1.415.595.1584

Oracle Introduces Digital Innovation Platform for Open Banking

Oracle Press Releases - Mon, 2017-10-02 10:01
Press Release
Oracle Introduces Digital Innovation Platform for Open Banking Enables Faster integration and monetization of digital services

Oracle OpenWorld, San Francisco, Calif.—Oct 2, 2017

Today, Oracle announced momentum for its open banking initiative, which includes a comprehensive set of PaaS capabilities as well as an open API framework enabling banks and fintechs to collaborate on a common cloud platform. This digital innovation platform for open banking enables the development and deployment of fintech capabilities on a single platform in the public cloud.

In today’s marketplace, open banking is no longer an aspirational goal, it is a necessity for any financial institution. Factors such as the global rise of fintechs, increasing pressure from European regulatory bodies and the need to create operational efficiencies have further heightened its importance. In fact, according to a survey by Roubini ThoughtLab entitled “Wealth and Asset Management 2022: The Path to Digital Leadership”, open banking architectures are expected to grow by 28 percent over the next several years.

Oracle’s solution for open banking collaboration affords financial institutions the opportunity to secure data, algorithms and services through an open API model. Now more than ever, the banking industry relies on a digital-first marketplace, and Oracle equips customers with a best-in-class open banking solution that will expedite innovation.

“The Oracle digital innovation platform for open banking enables banks to achieve business goals by speeding up their innovation cycle and time to monetization through a digital-first foundation,” said Sanjay Mathew, senior director of Oracle’s Industry Solution Group. "This digital innovation platform, which now offers Blockchain Cloud Services, is powered by the technology and expertise customers expect from Oracle, while bringing a growing catalog of APIs and fintech innovators to solve real business problems in the financial services ecosystem.”

The Oracle digital innovation platform for open banking combines an agile development environment that aligns with an extensive catalog of services, such as lending, payments and predictive analytics. The platform comes with an extensive fintech collaborator ecosystem that seamlessly interoperates via APIs and enables financial institutions to rapidly assemble, enable and digitize services. Through this offering, Oracle blends its tech-first expertise and deep financial services acumen with unparalleled cloud technology and offerings.

Collaboration with Fintechs and Financial Institutions

“A collaborative community of banks and fintech channels will be key to the monetization of the API economy,” said Rik De Deyn, Oracle senior director. “We are delighted to embark on this journey with such industry leaders as Barclays and others who embraced Oracle’s open API catalog and ecosystem of banking services.” Marc Pettican, managing director for Barclays Commercial Payments, said: “Barclays is excited to collaborate with the Oracle open banking community.”

Some of the other global fintech partners who have joined the Oracle open banking ecosystem include Biz2Credit, IPsoft and the TAS Group. 

Biz2Credit

“Biz2Credit’s goal is to automate the credit availability and decisioning in the commercial loan space. Artificial intelligence data and cloud leadership expertise within Oracle’s open banking ecosystem and marketplace will enable financial institutions to rapidly digitize their lending and risk monitoring capabilities,” said Patrick Cunningham, managing director for global sales at Biz2Credit.

IPsoft

IPsoft makes it possible to transform business performance through the employment of digital automation. Every day IPsoft automates thousands of IT and business processes for enterprises across a wide range of industries.

"Oracle and IPsoft are collaborating to transform banking. Our vision calls for helping banks usher in ‘truly digital open banking’ - banking on your fingertips, anytime and anywhere, accessible via mobile platforms with immediate transactions and approvals,” said IPsoft CTO Deepak Dube. “Financial Risk Profiler (FRP) is the first of many building blocks to follow that are powered by Oracle tech. Oracle has significant presence in the financial vertical and IPsoft's sophisticated machine learning will continue to collaborate with Oracle's infrastructure to transform banking."

TAS Group
TAS Group specializes in credit, debit and prepaid card solutions for issuers, acquirers and merchants as well as infrastructure and gateways used for developing payment systems.

“Oracle platforms for on premises and public cloud are proven for core processing,” said Alain Vansnick, group vice president for TAS. “Oracle's Digital Innovation Platform is the ideal marketing, sales and deployment platform for TAS Group. The digital innovation platform for open banking gives TAS Solutions the flexibility and scalability that our customers require.”

Customers can learn more about the digital innovation platform for open banking at OpenWorld 2017. At Oracle OpenWorld, Oracle will showcase the art of creating next generation digital innovations within open banking, Fintech APIS, Oracle SAAS APIS and Bank APIs in the marketplace.

More information is available at www.oracle.com/industries/financial-services/digital-innovation-platform.html.

Contact Info
Alex Moriconi
Oracle Corporation
+1-650-607-6598
alex.moriconi@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) is Oracle's partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle’s products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program – an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud. To find out more visit: http://www.oracle.com/partners.

Safe Harbor Disclaimer

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle Corporation.

Statements in this article relating to Oracle’s future plans, expectations, beliefs, and intentions are “forward-looking statements” and are subject to material risks and uncertainties. Such statements are based on Oracle’s current expectations and assumptions, some of which are beyond Oracle’s control. All information in this article is current as of October 2, 2017 and Oracle undertakes no duty to update any statement in light of new information or future events.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Alex Moriconi

  • +1-650-607-6598

Oracle Open World 2017; day 1 observations

Amis Blog - Mon, 2017-10-02 09:41

Just a quick note about day 1 at Oracle Open World. This Sunday traditionally is filled with presentations of usergroups, customers and product management, and at the end of the day the welcome-keynote. In the presentations there’s not really exciting news, they will have to wait until the keynotes. But some observations can be done already.

 

The big news at the keynote – The Autonomous Database –  was not that big anymore, Larry Ellison announced it a week ago, I did a wrap up yesterday.

Quite a summary of the keynote has been written by businessinsider, And here are the highlights on video.

The most important slide of the keynote regarding the changing role of the DBA is included in this post : Less time on Administration, more time on innovation. Oracle 18c requires no DBA, is highly available, and autotune queries.

 

So what about the presentations I went to at Sunday. Just a few observations (very limited in scope of course):

– The phrase ‘Single Pane of Glass’, which was used for Enterprise Manager 13c a while ago, is now being used at the Oracle Management Cloud (OMC). The context and scope is howerver quite different, OMC is strategically meant for monitoring and managing a complete hybrid cloud environment, including Azure, Amazon and the on-premises environment.

– The word ‘management’ has been inserted in the slides of OMC. Not just monitoring anymore. What are the consequences for Oracle Enterprise Manager?

– Security is on the agenda

– Machine Learning is trending.

– Some services are barely present at this OpenWorld:  Oracle Enterprise Manager, Exa-systems (not the cloud service), Weblogic platform, Oracle Database Appliance, in summary a lot of hardware and on-premises management. And when hardware is mentioned it is just a step to the final goal: the cloud. With one big exception: the Oracle Cloud Machine for Cloud@Customer.

– A lot of sessions with one theme: journey to the cloud.

 

Mentioned it before, just a quick note for now. Regardz

Resources:

Announcement autonomous database: https://technology.amis.nl/2017/10/01/the-day-before-oow17-expectations-and-my-agenda/

Business insider: https://www.businessinsider.nl/oracle-18c-database-patch-cybersecurity-flaws-2017-10/?international=true&r=US

Video highlights: https://twitter.com/twitter/statuses/914866257492533249

The post Oracle Open World 2017; day 1 observations appeared first on AMIS Oracle and Java Blog.

Introducing Oracle’s intelligent Bots

OracleApps Epicenter - Mon, 2017-10-02 08:45
Do you know ,Chatbots are the latest and hottest topic and the newest way to engage your customers , employee or partner through messaging apps. This is one of the most interesting sessions that I attended on the first day of Oracle OpenWorld 2017 and there this post will help to share more insights on […]
Categories: APPS Blogs

SQLcl comes default with all DB/Client installs 12.2

Michael Dinh - Mon, 2017-10-02 08:01

I had tweeted, “Wouldn’t it be nice for SQL*Plus have auto size for columns vs having to manually configure each? Larry must have not used Excel before?”

I learned, SQL*Plus does not have this functionality but SQLcl does.

Nice video and demo from SQL Developer Command Line SQLcl 

Here are the tweets

 

 


Oracle Unveils World’s First Autonomous Database Cloud

Oracle Press Releases - Mon, 2017-10-02 08:01
Press Release
Oracle Unveils World’s First Autonomous Database Cloud Also Introduces Oracle Autonomous Data Warehouse Cloud that has Demonstrated Performance of 10x Faster at Half the Cost of Amazon

Oracle OpenWorld, San Francisco, Calif.—Oct 2, 2017

At Oracle OpenWorld 2017, Oracle Chairman of the Board and CTO Larry Ellison unveiled his vision for the world’s first autonomous database cloud. Powered by Oracle Database 18c, the next generation of the industry-leading database, Oracle Autonomous Database Cloud uses ground-breaking machine learning to enable automation that eliminates human labor, human error and manual tuning, to enable unprecedented availability, high performance and security at a much lower cost.

“This is the most important thing we’ve done in a long, long time,” said Ellison. “The automation does everything. We can guarantee availability of 99.995 percent, less than 30 minutes of planned or unplanned downtime.”

The Oracle Autonomous Database Cloud eliminates the human labor associated with tuning, patching, updating and maintaining the database and includes the following capabilities:

  • Self-Driving: Provides continuous adaptive performance tuning based on machine learning. Automatically upgrades and patches itself while running. Automatically applies security updates while running to protect against cyberattacks.
  • Self-Scaling: Instantly resizes compute and storage without downtime. Cost savings are multiplied because Oracle Autonomous Database Cloud consumes less compute and storage than Amazon, with lower manual administration costs.
  • Self-Repairing: Provides automated protection from downtime. SLA guarantees 99.995 percent reliability and availability, which reduces costly planned and unplanned downtime to less than 30-minutes per year.

The Oracle Autonomous Database Cloud handles many different workload styles, including transactions, mixed workloads, data warehouses, graph analytics, departmental applications, document stores and IoT. The first Autonomous Database Cloud offering, for data warehouse workloads, is planned to be available in calendar year 2017.

Oracle Autonomous Data Warehouse Cloud

Oracle Autonomous Data Warehouse Cloud is a next-generation cloud service built on the self-driving Oracle Autonomous Database technology using machine learning to deliver unprecedented performance, reliability and ease of deployment for data warehouses. As an autonomous cloud service, it eliminates error-prone manual management tasks and frees up DBA resources, which can now be applied to implementing more strategic business projects.

“Every organization is trying to leverage the overwhelming amount of data generated in our digital economy,” said Carl Olofson, research vice president, IDC. “With a history of established leadership in the database software market segment, it is no surprise that Oracle is pioneering a next-generation data management platform. Oracle Autonomous Data Warehouse Cloud is designed to deliver industry-leading database technology performance with unmatched flexibility, enterprise scale and simplicity. The intent is to ensure that businesses get more value from their data and modernize how data is managed.”

Highlights of the Oracle Autonomous Data Warehouse Cloud include:

  • Simplicity: Unlike traditional cloud services with complex, manual configurations that require a database expert to specify data distribution keys and sort keys, build indexes, reorganize data or adjust compression, Oracle Autonomous Data Warehouse Cloud is a simple “load and go” service. Users specify tables, load data and then run their workloads in a matter of seconds—no manual tuning is needed.
  • Industry-Leading Performance: Unlike traditional cloud services, which use generic compute shapes for database cloud services, Oracle Autonomous Data Warehouse Cloud is built on the high-performance Oracle Exadata platform. Performance is further enhanced by fully-integrated machine learning algorithms which drive automatic caching, adaptive indexing and advanced compression.
  • Instant Elasticity: Oracle Autonomous Data Warehouse Cloud allocates new data warehouses of any size in seconds and scales compute and storage resources independently of one another with no downtime. Elasticity enables customers to pay for exactly the resources that the database workloads require as they grow and shrink.

Oracle Database 18c

Oracle Autonomous Database Cloud is powered by the next generation of the world’s #1 database, Oracle Database 18c. Oracle Database 18c delivers breakthrough automation capabilities, as well as greatly enhanced OLTP, analytics and consolidation technologies.

Contact Info
Nicole Maloney
Oracle
+1.415.235.4033
nicole.maloney@oracle.com
Kristin Reeves
Blanc & Otus
+1.415.856.5145
kristin.reeves@blancandotus.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle OpenWorld

Oracle OpenWorld, the industry's most important business and technology conference for the past 20 years, hosts tens of thousands of in-person attendees as well as millions online. Dedicated to helping businesses leverage Cloud for their innovation and growth, the conference delivers deep insight into industry trends and breakthroughs driven by technology. Designed for attendees who want to connect, learn, explore and be inspired, Oracle OpenWorld offers more than 2,500 educational sessions led by more than 2,000 customers and partners sharing their experiences, first hand. With hundreds of demos and hands-on labs, plus exhibitions from more than 400 partners and customers from around the world, Oracle OpenWorld has become a showcase for leading cloud technologies, from Cloud Applications to Cloud Platform and Infrastructure. For more information; to register; or to watch Oracle OpenWorld keynotes, sessions, and more, visit www.oracle.com/openworld. Join the Oracle OpenWorld discussion on Twitter.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing and price of any features or functionality described for Oracle's products may change and remains at the sole discretion of Oracle Corporation. Fees apply for new Database product offerings.

Statements in this article relating to Oracle’s future plans, expectations, beliefs, and intentions are “forward-looking statements” and are subject to material risks and uncertainties. Such statements are based on Oracle’s current expectations and assumptions, some of which are beyond Oracle’s control. All information in this article is current as of October 2, 2017 and Oracle undertakes no duty to update any statement in light of new information or future events.  

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  • +1.415.235.4033

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New Oracle Exadata X7 Delivers In-Memory Performance from Shared Storage

Oracle Press Releases - Mon, 2017-10-02 08:00
Press Release
New Oracle Exadata X7 Delivers In-Memory Performance from Shared Storage State-of-the-art Processors, Storage, Network and Software Enhancements

Oracle OpenWorld, San Francisco, Calif —Oct 2, 2017

Continuing to raise the bar for enterprise-class database platforms, today Oracle announced the next-generation Oracle Exadata X7 with significant hardware and software enhancements in overall performance, storage capacity, network bandwidth, and automation. Exadata X7 delivers extreme performance and reliability to run the largest, most business-critical database workloads.

Oracle Exadata is an Engineered System designed to be the ideal platform for all database workloads.  It features scale-out, database optimized compute, InfiniBand networking, and smart storage for fastest performance and low costs. Specialized algorithms vastly accelerate all types of database processing including OLTP, Analytics, and Consolidation. Exadata’s full-stack automation and optimization of all components slashes the need for skilled human labor, enabling reduced costs and improved reliability.  Exadata’s simplicity, scalability, and reliability make it the foundation for the recently announced Oracle Autonomous Database Cloud.

Today, Exadata powers 4 out of 5 of the world’s biggest banks, telecoms, and retailers.  Exadata can be deployed on-premises, in Oracle Cloud, or using Oracle’s unique Cloud at Customer. 

Exadata X7 hardware features the latest Intel© Xeon© Scalable Processors and a 100 percent increase in the capacity of Exadata’s industry-leading PCIe NVMe Flash storage, plus a 25 percent increase in disk capacity. A full rack Exadata X7 system has raw capacity of 1.7 petabytes of disk storage or 720 terabytes of NVMe all-Flash storage.

Additionally, Ethernet network bandwidth has increased by 150 percent from 10 to 25 Gigabits per second, while memory capacity and performance have increased by 50 percent. Overall, Exadata X7 database applications can realize 20 to 40 percent improvement in performance for OLTP, analytics and mixed workloads.

New Exadata Smart Software

Exadata’s end-to-end smart software has the unique ability to coordinate and optimize application performance across database servers, networking, and storage. Because Oracle owns and controls the entire stack of Exadata hardware and software technologies, functionality has been tailored to recognize different application workloads, prioritize operations in real time, and run database queries in both compute and storage servers. Every Exadata release increases these advantages.

Also announced today are new Exadata software innovations that extend the power of Oracle’s in-memory database technology to the large capacity of Exadata NVMe Flash storage, enabling analytic workloads to achieve in-memory performance against extremely large data sets in shared storage. With this breakthrough, the same vector processing algorithms that make in-memory databases so fast in DRAM are applied to accelerate OLTP or Analytic databases by automatically creating a columnar formatted cache in Exadata Flash storage, boosting analytics by up to 400 percent.

New Exadata software also delivers in-memory performance from shared storage for OLTP workloads.  Exadata software now automatically uses DRAM as a cache in storage to speed-up access to data by up to 250 percent, as compared to already-fast Flash access times. Unique algorithms automatically coordinate between database server and storage server memory caches to avoid redundant caching of the same data.  This feature cannot be implemented by conventional storage.

“Exadata continues to innovate faster than any other database or storage platform,” said Juan Loaiza, senior vice president of systems technology, Oracle. “Exadata’s scale-out, smart storage architecture was the first to support PCI/NVMe flash in 2014, with Exadata X5, the first to offload database queries to storage and the only platform to deliver in-memory performance from shared storage for OLTP and Analytics.  Exadata is the only database platform to have on-premises, public cloud and Cloud at Customer deployment options.”

Contact Info
Nicole Maloney
Oracle
+1.650.506.0806
nicole.maloney@oracle.com
Kristin Reeves
Blanc & Otus
+1.415.856.5146
kreeves@blancandotus.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe, and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

About Oracle OpenWorld

Oracle OpenWorld, the industry's most important business and technology conference for the past 20 years, hosts tens of thousands of in-person attendees as well as millions online. Dedicated to helping businesses leverage Cloud for their innovation and growth, the conference delivers deep insight into industry trends and breakthroughs driven by technology. Designed for attendees who want to connect, learn, explore and be inspired, Oracle OpenWorld offers more than 2,500 educational sessions led by more than 2,000 customers and partners sharing their experiences, first hand. With hundreds of demos and hands-on labs, plus exhibitions from more than 400 partners and customers from around the world, Oracle OpenWorld has become a showcase for leading cloud technologies, from Cloud Applications to Cloud Platform and Infrastructure. For more information; to register; or to watch Oracle OpenWorld keynotes, sessions, and more, visit www.oracle.com/openworld. Join the Oracle OpenWorld discussion on Twitter

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor Disclaimer

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle Corporation.

Statements in this article relating to Oracle’s future plans, expectations, beliefs, and intentions are “forward-looking statements” and are subject to material risks and uncertainties. Such statements are based on Oracle’s current expectations and assumptions, some of which are beyond Oracle’s control. All information in this article is current as of October 2, 2017 and Oracle undertakes no duty to update any statement in light of new information or future events.

Talk to a Press Contact

Nicole Maloney

  • +1.650.506.0806

Kristin Reeves

  • +1.415.856.5146

Larry’s Keynote – The World’s 1st Autonomous Database

Duncan Davies - Mon, 2017-10-02 07:04

Larry Elison came on stage last night to pumping rock music and laid out the details on Oracle’s latest big product unveilings – Oracle Autonomous Database and Highly Automated Cyber Security. Wearing a black polo shirt, faded blue jeans and a pair of ASICS running shoes he was relaxed and candid, obviously talking in an area that is comfortable for him.

Cyber Security

This session was mostly on the Autonomous Database, however Larry spent some time striving to convince us all that the safest place to store your data is in an Oracle database – where they do everything they can to prevent human intervention, and therefore the risk of human error. The upcoming Cyber Security product – the subject of his Tuesday keynote – is designed to detect threats when they first occur, and then handover to the database to automatically apply patches rather than wait for humans to notice the breach, schedule downtime and then implement new security measures or patches. He made the point that the worst security breaches in history were made after the patches to fix the vulnerability being exploited were available – the issue was that the patches weren’t applied.

Much of what he said must be ringing in the ears of Deloittes after their cyber leak– where the breach went unnoticed for months and lax security processes allowed hackers to easily access customer data.

It seems that much of the cleverness behind these advances is machine learning, where the system watches events and looks for patterns that do not fit normal usage – e.g. someone logging in through an IP address on the TOR network, or from an unusual country.

Autonomous Database

Larry claims that the new 18c Autonomous Database reduces 100% of the human labour needed to run a database – it automatically provisions, upgrades, patches and tunes itself while running. The SLA guarantee is 99.995% – meaning less than 30 minutes downtime a year (planned and unplanned).

Adding to this, he added that it would run at 50% of the cost of Amazon and that Oracle would write that into your contract. The database is called 18c due to the calendar year, however the data warehouse version will be available in Dec 2017, with the OLTP database coming in June 2018.

Larry then continued with several examples of Oracle pricing being cheaper than AWS due to Oracle’s faster processing (both Oracle on Oracle Public Cloud vs Oracle on AWS and Amazon’s DB on AWS)… “If you want the extra security, if you want the extra automation that Oracle provides, you’ve got to be prepared to pay less.” Of course vendor produced comparisons should always be treated with a level of scepticism, however if Oracle are willing to write the savings into your contract then that does underline their claim.


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SQL Server 2017 on RHEL first installation

Yann Neuhaus - Mon, 2017-10-02 04:24

Beginning of last week Microsoft announced the general availability of SQL Server 2017 for today, the second of October. In the same time, but in a more marketing side, Microsoft announced a SQL Server on Red Hat Enterprise Linux offer, more information here.
It looked for me like the good time to do my first installation of SQL Server 2017 on Linux.

My first concern was to download an ISO of the Red Hat Enterprise Linux. I found it here and mapped it in my new Hyper-V Virtual Machine. I created my Virtual machine with small settings: just one vCPU, 4GB RAM and 50GB disk.
To be honest for a Windows guy, having to work in a Linux environment is a little bit stressful…
The first step has been to install my Linux.
I did it with the minimal possible configurations and let the installation configured automatically the needed mount points.
Once the installation finished, the tricky part for me has been to configure my two network cards: one for internal purpose in order to interconnect with my others VMs and a second one to connect to the Internet… what a challenge… after some requests to my Oracle colleagues and some tests I finally managed to set my two cards ;-)

I started the installation with the YUM Red Hat package manager following the Microsoft documentation.
First error: my Red Hat Enterprise Linux system is not registered… In order to register and automatically subscribe I ran this command with the userid and password I used to create an account before downloading the REHL iso:

# subscription-manager register --username <username> --password <password> --auto-attach

After this registration, the first step was to download the Microsoft SQL Server Red Hat referential file into the /etc/yum.repos.d folder and to run a YUM Update to install the last available updates… more than 240 for me…
Once done  I was able to execute the following script to download and install the SQL Server packages:

SQL2017_1

SQL2017_2

During the installation of the packages I have been asked to run the SQL Server configuration setup to finalyze the setup of my SQL Server, I did it and needed to accept the license agreement, to choose an edition and to give a password to the SA login:

SQL2017_3

SQL2017_4

It’s already done!
My SQL Server instance is installed and processes are running:

SQL2017_5

SQL2017_6

At this point it was already possible to connect to my instance via Management Studio installed in another Virtual Machine. I used the Ip address of my Virtual Machine (“ip a” to have it on Linux) and my System Administrator user and password, the port is the default one 1433:

SQL2017_10

SQL2017_11

To be able to query my instance directly from my Linux machine, I installed the SQL Server tools by downloading as before the Microsoft Red Hat repository configuration file (1 in the below picture) and after installed the tools with the packages previously downloaded (2 in my picture):

SQL2017_7

SQL2017_8

I was able after this installation to directly query my instance from my Linux with the following command:

SQL2017_9

This first step with Microsoft SQL Server 2017 on Red Hat Enterprise Linux was a good experience and also a good way to remember some Linux commands which I didn’t use for a while…

Before to conclude, a small tips if you want to change the port of your SQL Server instance.
As you know by default SQL Server will run under port 1433. To change it on SQL Server 2017, I used the file mssql-conf which is a configuration script installed with this new version of SQL Server. This script is used to set some parameters like default directories, collation, trace flags…
Here I setted the port to 48100:

SQL2017_12

I needed to restart my SQL Server service and after I could run a sqlcmd command with my new port:

SQL2017_13

That’s all Folks!
It was quite funny to play around with command lines as I learnt during my studies many years ago ;-)

 

 

 

 

 

 

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Categories: DBA Blogs

markhot

Jonathan Lewis - Mon, 2017-10-02 02:42

How can a single piece of SQL text – checked very carefully – end up with multiple SQL_IDs ? There are probably quite a lot of people who know the answer to this question but won’t think of it until they’re reminded and, thanks to a question that came up on the forum formerly known as OTN a couple of days ago, I was reminded about it recently and rediscovered an article I had drafted on the topic a few years ago.

The specific problem on the forum was about having a huge number of child cursors for a single parent thanks to a frequently executed update statement that updated all 50 columns of a table using bind variables to do so. The reason why a single statement could produce so many child cursors seemed to be due to the variation in the lengths of the bind variables supplied – which could well be the consequence of an internal library mechanism rather than an explicit design mechanism written into the client code. One of the comments to my 2007 article suggested event  10503 as a damage limitation mechanism, but there was some problem with it not working as expected at the time. A quick check on MoS now reports bug 10274265 : “EVENT 10503 NOT WORKING ON THE SESSION LEVEL” as fixed in 12.1 with lots of backport patches to various versions of 11.2

Moving on from the back-story, the case that prompted my draft note in 2014 was the simpler one of having lots of sessions constantly executing exactly the same SQL statement and child cursor, so rather than having a latch/mutex type of problem because of a large number of child cursors I was seeing a problem purely because of the level of concurrent access to the same child cursor.  The solution in the version of Oracle the client was using at the time was to tell Oracle to mark the SQL statement as “hot” by setting a hidden parameter; but the mechanism is now officially exposed in a procedure called dbms_shared_pool.markhot() that I learned about a few months ago when I was at a client who had a similar problem with highly concurrent execution of a small set of statements – with the extra twist that the table referenced in the critical statements was a partitioned table which suffered a fairly regular partition exchange.

When a statement (through it’s “full_hash_value”) is marked as hot, an extra value visible as the property column in v$db_object_cache is set to a value that seems to be dependent on the process id of the session attempting to execute the statement, and this value is used as an extra component in calculating a new full_hash_value (which leads to a new hash_value and sql_id). With a different full_hash_value the same text generates a new parent cursor which is (probably) going to be associated with a new library cache hash bucket and latch. The property value for the original parent cursor is set to “HOT”, and the extra copies become “HOTCOPY1”, “HOTCOPY2” and so on. Interestingly once an object is marked as HOT and the first HOTCOPYn has appeared the original version may disappear from v$sql while still existing in v$db_object_cache.

The number of “HOTCOPYn” versions of the statement is limited by the hidden parameter “_kgl_hot_object_copies” which (according to my notes) defaults to either cpu_count or cpu_count/2. On my most recent test on 11.2.0.4 it seemed to be the latter.

Marking a cursor hot

There are three options:

  • set a hidden parameter in the startup file
  • execute an “alter system” command to set the hidden parameter
  • from 11.2.0.3 onwards (possibly earlier in 11.2) call dbms_shared_pool.markhot()

Examples:

Startup file:

_kgl_debug="hash='cc7d5ecdcc9e7c0767456468efe922ea' namespace=0 debug=33554432"

Alter system call with multiple targets:

alter system set "_kgl_debug" =
        "hash='cc7d5ecdcc9e7c0767456468efe922ea' namespace=0 debug=33554432",
        "hash='59a1f6575a5006600792ee802558305b' namespace=0 debug=33554432"
;

markhot() procedure:

begin
        dbms_shared_pool.markhot(
                hash            =>'71fc6ccf9a3265368492ec9fc05b785b',
                namespace       =>0,
                global          =>true
        );
end;
/

The namespace identifies the object as an SQL Cursor (you can mark other types of object as hot if you need to), and for those of a mathematical bent you’ll work out that the debug values is power(2,25).

The value supplied as the hash is the full_hash_value and you can find this in v$db_object_cache either by searching on some string that easily identifies your statement, or by searching v$sql on a string to get the (short) hash value of the statement and using that to search v$db_object_cache on the hash_value column.


select
        hash_value,
        full_hash_value,
        namespace,
        child_latch,
        property        hot_flag,
        executions,
        invalidations
from
        v$db_object_cache
where
        name like '{some part of your critical SQL statement}'
;

I ran into two problems using the markhot() approach. The first not terribly serious – the second fatal, except I’m not going to do it again and I wouldn’t have run into it if I hadn’t been impatient working around the first.

First: if you’ve already got lots of sessions executing the statement and holding cursors open in some way before you call markhot() then it may be some time before all those sessions release the hot parent and child and acquire a “cool” parent and child and unfortunately you can’t call markhot() until at least one session has opened the relevant cursor – and that’s a problem that isn’t relevant if you’ve got the hidden parameter set.

Secondly: although eventually your hot cursor(s) will drop out of use, if you try to get rid of them early by a cunning call to dbms_shared_pool.purge() you may find that you don’t manage to purge them; if you decide to try again, and again (as I did) you may find that your session goes into an infinite CPU spin and no-one can get at the hot cursor.  Be patient, once you’ve marked a cursor as hot your application will (probably) end up spreading itself over the copies.

One last detail – if, for any reason, you decide that a cursor no longer needs to be marked hot there is a procedure dbms_shared_pool.unmarkhot() that takes the same three parameters to clear the property and allow the copies to disappear.

Footnote

The OTN problem that prompted me to write this note wasn’t about high concurrency levels, it was about mutex contention while searching for the right child cursor. The markhot() procedure doesn’t really look as if it’s designed to address this issue but, as a side-effect of having multiple parent cursors for the same statement text, there should be fewer sessions searching each child-cursor chain at any one moment and this may be enough to reduce the contention. Statistically, of course, every child chain is likely to end up the same length so the amount of shared pool memory used by the SQL statement will eventually grow by a factor matching the number of hot copies produced – but if the problem is contention it may be better (e.g.) to have 16 times the memory used so that 100 concurrent sessions can be spread across 16 different chains rather than having 100 sessions all trying to search the same chain at the same time.

 


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